Shipping is so expensive! Why???
1) Since these are limited items, it’s important that I offer tracking for your packages. This comes at a cost. They are also being shipped expedited (2 to 5 days guaranteed worldwide). 2) I’m anticipating shipping a large number of items, and I can’t do this myself. I need to hire a fulfillment team to take care of this for me. 3) While shipping the last campaign, many people simply did not pick up their packages during the 5 day window provided by Fedex. These packages were sent back to me, at my own cost. I have to keep this in mind this time.
I strongly suggest teaming up with a couple of friends and splitting the shipping cost amongst yourselves.
Last updated: February 21, 2019 19:59
When do I choose what I want?
At the end of the campaign, a survey will be sent to your email, through the pledge manager BackerKit (super easy and user friendly!) :)
Last updated: February 22, 2019 07:08
I want both prints and playmats, what do I do?
Choose a playmat tier, then add $35 on top of your pledge for 1 print. Each additional print is $35.
Last updated: February 22, 2019 07:08
I want more than 4 mats! How can I get them?
At the end of the campaign, during the survey stage, you will be able to add on as many mats as you’d like! So if you want more than 4, simply choose the 4-playmat tier to take advantage of the deal, and wait for the survey. You will be able to choose and pay for the extra mats at this time.
Last updated: February 25, 2019 20:46
Do the KIN Fables playmats have any logos on them?
Nope! Just the artwork, with my signature.
Last updated: April 15, 2019 19:09
I'd like to add the movie to my order! How?
Simply add $25 on top of your pledge! Thank you for doing that! :)
Last updated: February 22, 2019 07:08
Can I choose the same design on multiple mats/prints?
Of course! You can mix and match them. For example, you order 4 mats, they can all be Growth Spirals if you want!
Last updated: February 22, 2019 07:08
Can I choose a MtG print and a KIN Fables print?
Yes! You can mix and match your print designs.
Last updated: February 22, 2019 07:08
If I change my pledge level, will I loose my place in the first 1000 backers?
No. As long as you don’t CANCEL your pledge, you are fine. You can jump from tier to tier, and change your pledge amounts without loosing your spot. Just don’t cancel!
Last updated: February 22, 2019 07:11
What size are the playmats?
They are the standard ~ 24 x 13.5 inches size.
Last updated: February 25, 2019 06:32
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.